Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
❄ Candy Holiday Season ❄ - More info HERE
🏆 Winter Cup - Win a year’s supply of Gold Bars (100 every month) - More info HERE
❄ Candy Holiday Season ❄ - More info HERE
🏆 Winter Cup - Win a year’s supply of Gold Bars (100 every month) - More info HERE
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
This Ain't Right!!
ianjons
Posts: 2
Level 1
in Discussions
Once again a new week has begun & after last week's 5,300 head start now I have someone with an 11,000 game win head start.
How can this be?
This ain't right & it needs to be sorted
2
Comments
-
I have no idea how that could be the case @ianjons and it is rare for someone to post twice about this issue when it involves different players at the top.
Issues like this have occured in the past and it is always King's fault. Combining the multiple accounts of players is one cause of this issue, but when the scores are as high as 11,000 it could be that once again King has mixed up a players' score from a feature (Ready, Steady, Win in this case) with their level completion score.
Invariably King will not do anything about this until it is too late. That is, they might investigate and fix the issue, but they will not remove the high score from your Weekly Contest to allow you to finish first.
All you can do is use the Report Abuse button that you can see at the bottom of this page to report your problem.
@QueenB why isn't the issue of scores in the Weekly Contest being impossibly high being taken seriously and investigated by King?
4 -
Hi ianjons, Welcome to the Community and thanks for the tag @Alienscar!
We are continuously working on improving our systems to avoid such issues. Rest assured, your feedback is valuable, and we do take these matters seriously. I'll escalate this to the team for further investigation.
Thanks for your patience and understanding 😊
1 -
Wow
0
