Not loading the correct level

hawley_lisa

Why is it that Candy Crush does not go to the correct Level, I am on 16,415 and not on in the Facebook app, the game starts back at the beginning.

kiara_wael

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/466583/not-loading-the-correct-level

Hello @hawley_lisa🤗 A Warm Welcome back to the King Community!

Were you able to retrieve your level progress?

If not, which device are you using? If you are not on Facebook, did you log into the game through King (email) account?

Please reply back by typing below🍫🍫