What is going on with the app crashing?

nikkikaysherman

CC Saga crashed as I purchased 10 gold bars to beat level 8410 and advance to Adventure Pathl. And my Chocolate box has been stuck 50 reds for 3 months. Plz help

King3107

https://community.king.com/en/candy-crush-saga/discussion/469014/what-is-going-on-with-the-app-crashing

Hello @nikkikaysherman Welcome to King Community. Sorry to hear about your issue. Could you please tell us which device you are using for the game? Make sure your devices and games are upto date. Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469014/what-is-going-on-with-the-app-crashing

Hello @nikkikaysherman🤗 A Warm Welcome to the King Community!

Lately, we have been receiving frequent complaints about game crashing after purchasing moves! I will report this issue to our Community In-charge when they come back on Monday.

I need a clarification! The Gold bars you spent to buy the moves - did you earn those in the game or did you purchase?

With regards to Chocolate Box —> Many players are experiencing this issue for some unknown reason! King team is aware about this issue and are working on a fix. Until the issue is fixed, there is nothing you can do to get rid of it😕

If you have access to a different device, please play the game on it! Hopefully, the glitch won't affect that device as well!!

If you have any other questions, please type below🍫🍫

King3107

https://community.king.com/en/candy-crush-saga/discussion/469014/what-is-going-on-with-the-app-crashing

Hello @nikkikaysherman Welcome to King Community. Sorry to hear about your issue. Could you please tell us which device you are using for the game? Make sure your devices and games are upto date. Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469014/what-is-going-on-with-the-app-crashing

Hello @nikkikaysherman🤗 A Warm Welcome to the King Community!

Lately, we have been receiving frequent complaints about game crashing after purchasing moves! I will report this issue to our Community In-charge when they come back on Monday.

I need a clarification! The Gold bars you spent to buy the moves - did you earn those in the game or did you purchase?

With regards to Chocolate Box —> Many players are experiencing this issue for some unknown reason! King team is aware about this issue and are working on a fix. Until the issue is fixed, there is nothing you can do to get rid of it😕

If you have access to a different device, please play the game on it! Hopefully, the glitch won't affect that device as well!!

If you have any other questions, please type below🍫🍫

nikkikaysherman

It is a Samsung Galaxy A10e. Thank you for your support, I appreciate it. Have a great day.

Nikki Sherman

nikkikaysherman

I purchased 10 gold bars for a total of $2.13. Thank you so much.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3160704#Comment_3160704

Thank you, Nikki🤗

If our Community In-charge needs any other details, I will get back to you🍫🍫