Just recently I have lost all my bonus items like the color bombs etc. I had over100 of each i. W

JeannetteHerman

what has happened to bonus item like color bombs, fish I had over 100 of each item

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469118/just-recently-i-have-lost-all-my-bonus-items-like-the-color-bombs-etc-i-had-over100-of-each-i-w

Hello @JeannetteHerman🤗 A Warm Welcome to the King Community!

I am sorry to hear that you lost all your boosters from your game!

Which device are you using to play the game? Did you change the device you regularly use?

If using a mobile device, did you reinstall the game?

If using a computer - Facebook browser, did you update your browser OR the software on your computer?

Please reply by typing below🍫🍫

JeannetteHerman

I play on an iPad. Just got a new one…all my levels have been maintained not boosters

https://community.king.com/en/candy-crush-saga/discussion/comment/3159936#Comment_3159936

JeannetteHerman

I have also lost all.my gold bars now after reinstalling the game that I have purchased

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159961#Comment_3159961

Hi Jeannette🙋‍♀️

In King Saga games, only game progress and the Gold bars will be synced across the devices, as these are stored to King servers.

Whereas the boosters and lives are stored only on local memory of the device we are using. Because of that, when we change the device, your boosters aren't transferred. If you still have your old iPad and did not reinstall the game, you will find all your boosters safe & sound. Use those to play hard levels, while collecting boosters on your new device.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3160004#Comment_3160004

Hello again Jeannette,

After installing the game, did you make sure that you are logged back into your game account?

When we log out of the game, the game thinks us as a "new" player! That's why, we cannot find our gold bars, level progress, etc.,

JeannetteHerman

yes I did but to no avail

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3160030#Comment_3160030

Thank you for checking, Jeannette!

Please try one more thing and see if brings back your Gold bars —> Log out of the game — close the App — shutdown your device and restart it after 3-5 minutes — reopen the App and log back in — open the game and see if the Gold Bars are back in the game.

If that didn't work, all you can do is to contact King Player Support team⬇️

• Click on the Pink Cogwheel (gear icon) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• Go down to "My Purchases" and click on it;
• Select a suitable option that fits with the issue (I can't find my boosters would work, I think) and click on it to open;
• Scroll down all the way till you see "Contact Us" and click on it;
• Fill the form and submit your complaint.

The initial reply you receive will be an automated email with generic info. Please send a reply through that email and provide as many details as you can. After that, an agent should get in touch with you. Please keep screenshots of purchase receipts as they will work as proof of purchases and help with reimburses.

Hope everything goes well and you will receive your Gold Bars soon to play the game again 🍫🍫