Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Progresso

karlinhos62

Estou tentando logar mas não consigo acessar meu progresso

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3173751#Comment_3173751

Thank you for clarifying @karlinhos62🤗

You will have to contact King Player Support team as they will have resources to look into your game and help you with both issues.

But first, you will have to ask them to help access your account. Once you get access to your account, you can ask to restore the progress.

Please follow below steps to send complaint directly from your game⬇️

Open the game map on your mobile phone;
Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Now, click on the ? icon in Settings window;
You will reach "Help Center" page;
Scroll down to "Technical & Connection Issues" and click on it;
Select 2nd option "What can i Do when I lose connection to the game" and click to open it;
In that next page, scroll down all the way and click on "Contact Us" button;
Fill the form with all the needed details…
At Topic —> select "Account Login Questions/Issues";
At Subtopic —> Select "I have account login issues";
Explain the issue in the box given;
Submit your complaint.

Once you send your complaint, you will be receiving an automated email with some troubleshooting steps. Please ignore that and send a reply through that email and explain the issue and provide any screenshots you have. An agent will be contacting you within 72 hours(max) to talk to you.

Contacting Player Support team is a delayed process. Please be patient and don't give up. They are they only team that can help with the issue👍️

All comments

karlinhos62

https://community.king.com/en/candy-crush-saga/discussion/comment/3173764#Comment_3173764

Muito obrigado pelo forte apoio. Grande abraço!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3173751#Comment_3173751

Thank you for clarifying @karlinhos62🤗

You will have to contact King Player Support team as they will have resources to look into your game and help you with both issues.

But first, you will have to ask them to help access your account. Once you get access to your account, you can ask to restore the progress.

Please follow below steps to send complaint directly from your game⬇️

Open the game map on your mobile phone;
Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Now, click on the ? icon in Settings window;
You will reach "Help Center" page;
Scroll down to "Technical & Connection Issues" and click on it;
Select 2nd option "What can i Do when I lose connection to the game" and click to open it;
In that next page, scroll down all the way and click on "Contact Us" button;
Fill the form with all the needed details…
At Topic —> select "Account Login Questions/Issues";
At Subtopic —> Select "I have account login issues";
Explain the issue in the box given;
Submit your complaint.

Contacting Player Support team is a delayed process. Please be patient and don't give up. They are they only team that can help with the issue👍️

karlinhos62

https://community.king.com/en/candy-crush-saga/discussion/comment/3173748#Comment_3173748

Ambas as coisas, eu esqueci dos detalhes da conta tais como: King ou Facebook e também a senha, é com isso automaticamente perdi meu tão suado progresso. Me ajude

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3173738#Comment_3173738

Hello @karlinhos62🤗 Thank you for replying back!

Can you please clarify something for me?

Did you lose your game progress OR are you not able to log into the game as you do not remember the details?

karlinhos62

Estou acessando com Smartfjone LG e simplesmente minha conta ficou inacessível. Como a conta é muito antiga, eu não me lembro se foi pela Conta King ou pelo Facebook. Tem como vcs acessarem meu progresso pelo meu email? Me ajudem por favor, pois são mais de 5 anos jogando e gastei muito dinheiro para passar de fases. Meu e-mail é: karlinhos202@msn.com

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469382/progresso

Hi @karlinhos62🙋‍♀️

Were you get back into the game and resume playing? If you still need help, please provide the details I have asked for in my above message.

To reply back, please type below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469382/progresso

Hello @karlinhos62🤗 A Warm Welcome to the King Community!

I am sorry to hear the issue you are experiencing!

Which device are you using? What is happening when you try to log-in?
Do you see any error message? Can you show me a screenshot of that error message?

Please reply by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3173751#Comment_3173751

Thank you for clarifying @karlinhos62🤗

You will have to contact King Player Support team as they will have resources to look into your game and help you with both issues.

But first, you will have to ask them to help access your account. Once you get access to your account, you can ask to restore the progress.

Please follow below steps to send complaint directly from your game⬇️

Open the game map on your mobile phone;
Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Now, click on the ? icon in Settings window;
You will reach "Help Center" page;
Scroll down to "Technical & Connection Issues" and click on it;
Select 2nd option "What can i Do when I lose connection to the game" and click to open it;
In that next page, scroll down all the way and click on "Contact Us" button;
Fill the form with all the needed details…
At Topic —> select "Account Login Questions/Issues";
At Subtopic —> Select "I have account login issues";
Explain the issue in the box given;
Submit your complaint.

Contacting Player Support team is a delayed process. Please be patient and don't give up. They are they only team that can help with the issue👍️

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469382/progresso

Hello @karlinhos62🤗 A Warm Welcome to the King Community!

I am sorry to hear the issue you are experiencing!

Which device are you using? What is happening when you try to log-in?
Do you see any error message? Can you show me a screenshot of that error message?

Please reply by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469382/progresso

Hi @karlinhos62🙋‍♀️

Were you get back into the game and resume playing? If you still need help, please provide the details I have asked for in my above message.

To reply back, please type below🍫🍫

karlinhos62

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3173738#Comment_3173738

Hello @karlinhos62🤗 Thank you for replying back!

Can you please clarify something for me?

Did you lose your game progress OR are you not able to log into the game as you do not remember the details?

karlinhos62

https://community.king.com/en/candy-crush-saga/discussion/comment/3173748#Comment_3173748

Ambas as coisas, eu esqueci dos detalhes da conta tais como: King ou Facebook e também a senha, é com isso automaticamente perdi meu tão suado progresso. Me ajude

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3173751#Comment_3173751

Thank you for clarifying @karlinhos62🤗

You will have to contact King Player Support team as they will have resources to look into your game and help you with both issues.

But first, you will have to ask them to help access your account. Once you get access to your account, you can ask to restore the progress.

Please follow below steps to send complaint directly from your game⬇️

Open the game map on your mobile phone;
Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Now, click on the ? icon in Settings window;
You will reach "Help Center" page;
Scroll down to "Technical & Connection Issues" and click on it;
Select 2nd option "What can i Do when I lose connection to the game" and click to open it;
In that next page, scroll down all the way and click on "Contact Us" button;
Fill the form with all the needed details…
At Topic —> select "Account Login Questions/Issues";
At Subtopic —> Select "I have account login issues";
Explain the issue in the box given;
Submit your complaint.

Contacting Player Support team is a delayed process. Please be patient and don't give up. They are they only team that can help with the issue👍️

karlinhos62

https://community.king.com/en/candy-crush-saga/discussion/comment/3173764#Comment_3173764

Muito obrigado pelo forte apoio. Grande abraço!

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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