Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Progresso
Best Answer
-
Thank you for clarifying @karlinhos62🤗
You will have to contact King Player Support team as they will have resources to look into your game and help you with both issues.
But first, you will have to ask them to help access your account. Once you get access to your account, you can ask to restore the progress.
Please follow below steps to send complaint directly from your game⬇️
- Open the game map on your mobile phone;
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Now, click on the ? icon in Settings window;
- You will reach "Help Center" page;
- Scroll down to "Technical & Connection Issues" and click on it;
- Select 2nd option "What can i Do when I lose connection to the game" and click to open it;
- In that next page, scroll down all the way and click on "Contact Us" button;
- Fill the form with all the needed details…
At Topic —> select "Account Login Questions/Issues";
At Subtopic —> Select "I have account login issues"; - Explain the issue in the box given;
- Submit your complaint.
Once you send your complaint, you will be receiving an automated email with some troubleshooting steps. Please ignore that and send a reply through that email and explain the issue and provide any screenshots you have. An agent will be contacting you within 72 hours(max) to talk to you.Contacting Player Support team is a delayed process. Please be patient and don't give up. They are they only team that can help with the issue👍️
Answers
-
Hello @karlinhos62🤗 A Warm Welcome to the King Community!
I am sorry to hear the issue you are experiencing!
Which device are you using? What is happening when you try to log-in?
Do you see any error message? Can you show me a screenshot of that error message?
Please reply by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫 -
Estou acessando com Smartfjone LG e simplesmente minha conta ficou inacessível. Como a conta é muito antiga, eu não me lembro se foi pela Conta King ou pelo Facebook. Tem como vcs acessarem meu progresso pelo meu email? Me ajudem por favor, pois são mais de 5 anos jogando e gastei muito dinheiro para passar de fases. Meu e-mail é: karlinhos202@msn.com
-
Thank you for clarifying @karlinhos62🤗
You will have to contact King Player Support team as they will have resources to look into your game and help you with both issues.
But first, you will have to ask them to help access your account. Once you get access to your account, you can ask to restore the progress.
Please follow below steps to send complaint directly from your game⬇️
- Open the game map on your mobile phone;
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Now, click on the ? icon in Settings window;
- You will reach "Help Center" page;
- Scroll down to "Technical & Connection Issues" and click on it;
- Select 2nd option "What can i Do when I lose connection to the game" and click to open it;
- In that next page, scroll down all the way and click on "Contact Us" button;
- Fill the form with all the needed details…
At Topic —> select "Account Login Questions/Issues";
At Subtopic —> Select "I have account login issues"; - Explain the issue in the box given;
- Submit your complaint.
Once you send your complaint, you will be receiving an automated email with some troubleshooting steps. Please ignore that and send a reply through that email and explain the issue and provide any screenshots you have. An agent will be contacting you within 72 hours(max) to talk to you.Contacting Player Support team is a delayed process. Please be patient and don't give up. They are they only team that can help with the issue👍️
