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My screen is black
lauricrush
Posts: 55
Level 3
in Support
Game loads and bam , black screen, music playing and this started last night! Please help me !! Thanks
0
Best Answers
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Hello @lauricrush🤗 Welcome back to the King Community!
I am sorry to hear that you are having a glitch in the game!
Do you see a "Grey" screen or Black screen? Can you please take a screenshot and post it here for me to see?
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Pummy, I changed browswers and Chrome is fine and I can play my game fine now, when I was on Firefox and tried to play , black screen and I wouldnt let me take pic! So I will stay on chrome for now, but when playing on current browser Chrome, when my game gets to TOP THAT , my game locks ups up and I have to refresh game, his is becoming annoying !! Please fix this! I really love this game alot and sometimes I use game cards to get the gold bars and I am really afraid to use them now!! with my current issues! Because when this started a couple of days ago , I lost my unlimited lives from a game card!!
1
Answers
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Hello @lauricrush🤗 Welcome back to the King Community!
I am sorry to hear that you are having a glitch in the game!
Do you see a "Grey" screen or Black screen? Can you please take a screenshot and post it here for me to see?
1 -
Pummy, I changed browswers and Chrome is fine and I can play my game fine now, when I was on Firefox and tried to play , black screen and I wouldnt let me take pic! So I will stay on chrome for now, but when playing on current browser Chrome, when my game gets to TOP THAT , my game locks ups up and I have to refresh game, his is becoming annoying !! Please fix this! I really love this game alot and sometimes I use game cards to get the gold bars and I am really afraid to use them now!! with my current issues! Because when this started a couple of days ago , I lost my unlimited lives from a game card!!
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Thank you for replying back @lauricrush🤗
I am glad that the game is working on Chrome. But, yes! I too have experienced this freezing glitch with Top That event.
I have reported this issue to our Community In-charge, and they will pass it onto the game team. Since the event is ending in few hours, the Studio cannot send any fixes now. Hopefully, they will send a fix by the time we receive it again next week🤞
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