When I finish a level and am awarded 5 lives, why don’t they go into my bank? I lose them

Question

I have 4 lives to play with.  I finish a level that awards 5 lives.  I end up losing 4 of those.  Why

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/470050/when-i-finish-a-level-and-am-awarded-5-lives-why-don-t-they-go-into-my-bank-i-lose-them

Hello @bvaughn21🤗 A Warm Welcome to the King Community!

That is a good question!

I do not have proper explanation on why we miss out on those extra lives that we are rewarded at the end of the episode!  Let me find out from our Community In-charge and get back to you.

If you have any questions in the meantime, please type below🍫🍫

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/470050/when-i-finish-a-level-and-am-awarded-5-lives-why-don-t-they-go-into-my-bank-i-lose-them

The 5 moves you are given in case you wish to pay to play on at the end of a level are for a maximum of 5 moves. Essentially you pay to play on. If the game offers you 5 extra moves, or 125, or 255 extra moves, all that matters is that you pay the gold bars. It's essentially a  "pay to pass" system, not a "pay for extra moves" system.

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for the feedback, In the box only five Lives are available and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.