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Resetting to level 1
Hi, I am one of the oldies who used to play Candy crush from the start when it came out, however when the new design came out with a portrait view (instead of landscape view) it made it near impossible to play due to lack of hand stamina, so I had to stop playing.
I have now started playing again and and am finding that I’m not as good at this as I used to be, and due to it being an incredibly lengthy task to scroll back to the beginners level, I am keen to restart my game.
I have been reaching out to support for over a week but they keep “missing” my replies and are telling me two different versions so I thought I’d reach out here instead in case it’s possible to get an answer here.
so basically I would like to take the boosters and gold bars that I have previously purchased with me when I reset the game, which I am told is possible and then I am told it is not possible. What’s the correct answer here? I have also been told that I will not have the same game experience, however when I enquire as to what would be different I am getting no replies. I can appreciate that new features will open up once new levels are reached but I am keen to find out if I will loose out on features like forever more if I restart.
Anyone with answers please reply :) .
Answers
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Hello @Katrina_A 🤗 A Warm Welcome to the King Community!
I think you should be able to reset your game progress by keeping your Gold Bars. I am not sure about the boosters, but can find out from our Community In-charge and get back to you tomorrow.
Which device are you using to play the game? Can you please provide your game ID number? If you need help finding your ID number, please let me know.
Please reply by typing below🍫🍫
