Why do I not receive my gold bars?

Klippies

I have played about 12 levels today which I all one with the first go. I did not receive ANY gold bars as was shown after the won. This has been going on for about a month. Please help!!

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Ill give this feedback to the game team and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473646/why-do-i-not-receive-my-gold-bars

Hello @Klippies🤗 A Warm Welcome to the King Community!

You are talking about Candy Royale event! Did you win all the levels of the challenge and reach the final stage - where the pop-up says "your reward is X amount of Gold Bars, and you are sharing with X number of players"?

Until you see that final pop-up, you will not receive any Gold bars!! Do you have a screenshot of that pop-up message?

To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫