I can’t log into Candy Crush Saga with my Facebook account to bind it.

Andy_Chen

After reinstalling the operating system on my computer, I can’t log into Candy Crush Saga with my Facebook account to bind it. Is there any way to resolve this issue?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/474486/i-can-t-log-into-candy-crush-saga-with-my-facebook-account-to-bind-it

Hello @Andy_Chen🤗 A Warm Welcome to the King Community!

Did you download the App version (Windows 10/11) of the game on your computer and trying to log in with your Facebook account? Are you seeing any error message? If so, can you please show me a screenshot of that message?

T reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

Andy_Chen

The original error screen appeared when I entered my Facebook account credentials. I recently tried resetting my Candy Crush Saga app, and now the error message has changed to "Browser Not Supported." My default browser is Microsoft Edge, and I also tried setting Firefox and Chrome as the default browsers, but the "Browser Not Supported" message still appears. My operating system is Windows 11 24H2. Thank you.

Andy_Chen

https://community.king.com/en/candy-crush-saga/discussion/comment/3189236#Comment_3189236

The issue occurred again today after another attempt. When I enter my Facebook account and then the password, the password field is immediately cleared and has no effect at all.

Andy_Chen

Is there a solution to this issue? I’ve noticed that many forums in Taiwan are discussing it. Thank you.

quekkc

It's a known problem for a long time. I wonder why King just refuse to fix it.

I think it's the embedded browser in the app that's not supported by Facebook. I logout from the app in September but can't login again until today due to the exact same problem.

Andy_Chen

https://community.king.com/en/candy-crush-saga/discussion/comment/3194875#Comment_3194875

This problem has been around for a long time, so I can only wait and see when it will return to normal. Fortunately, the web version of Candy Crush Saga on Facebook still works fine. Thank you for your reply.