How do I get rewards after the round didn't give them to me

Question

I finished level 16715 in first place and the game didn't give my rewards to me. I don't know what happened. Can you give them to me?

Thank you

nabila2004 · Answer

I have been charged twice and not received my reward

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/474693/how-do-i-get-rewards-after-the-round-didnt-give-them-to-me

Hello @carolynray1950🤗 A Warm Welcome to the King Community!

Are you missing the rewards from an Episode Race or the Candy Royale?

I would suggest you to contact the King Player Support team and request for your missing reward.

** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

* Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
* Click on the ? icon in Settings window;
* Scroll down to "Events" and click on it;
* Look for Episode Race and click on it;
* Scroll down all the way and click on "Contact Us";
* Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm!  Please send a reply through that email itself and include as many details as you can.  A screen recording or screenshots would help better to build your case.

If you have further questions, please type below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.