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Terms of Use
kaykstuff
Posts: 12
Level 2
in Discussions
Every time I sign in to the game, I get the Terms of Use pop up. I cannot proceed without agreeing. Then I have to turn off the music and the hints—EVERY TIME. The game then treats me like a new player, I lose all my lives from friends, etc. Why does this happen and what can I do to fix it?
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Comments
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Crikey @kaykstuff that sounds ultra boring. So do you have to go to your settings each time to turn off your music and hints, what a lot of messing about. I'm sorry but I don't know what you can do to fix it. Maybe contact King Player Support and ask them to look at your game to see what the problem is. Have you contacted them before? If not just be aware it isn't a quick process and you will get an automated reply first telling you to come and ask the Community. Maybe someone else in the Community might know the answer but no-one else has replied yet. If you do contact King Player Support and get the automated reply, just reply back to that explaining the problem again. It's worth a try as you can't carry on like it is. Good luck and it would be nice to know if they do help you 🤞
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Yes, I do have to change the settings every time. Also, yes, I have contacted them before. This doesn't ever happen on my mobile app, just on my laptop MacBook. Probably it's the universe telling me this game is just a huge waste of time and I should be doing something better at the moment.! If they don't bother to respond or help, I might just listen. It's getting more frustrating than fun.
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Thanks for the reply @kaykstuff just keep replying back to their emails, you could be lucky and get a helpful answer. Would like to know how you get on. A little tip, and I apologise if you already know. If you click on the 'Reply' at the bottom of someone's post first then add your comment and post they get notified that you have replied or made a comment. Without that the person you are replying to won't know unless they are checking through many posts.
Good luck and I hope you get help with your laptop MacBook 🤞
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Thank you for the tip! I did not know that.
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You're welcome @kaykstuff also if you don't know, if you want to contact someone in particular or make them aware of something it's called tagging. You type an @ first then add their community name as it's shown, a box will come up showing their name in green, like yours is above. Click on that then put your comment and post. Also if you want to edit your post, you have 24 hours to do it. You click on the 3 dots in a circle top right of your post, click edit, change to what you need then post. All handy things to know which aren't easily found 😊
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