No gold bars received

Henny28

Won the casino royale yesterday, but did not receive the gold bars. Can you please fix it.

Thanks in advance!

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/476002/no-gold-bars-received

Hey Henny28 and welcome to the community 😊

Sorry to hear the gold bars didn’t arrive.

For issues like this, you’ll need to contact Player Support directly since we can’t handle compensation in the Community. Here’s how you can reach them:

1. Open Candy Crush Saga and go to Settings (gear icon).
2. Tap the ? (Help Center).
3. Choose a topic like Missing Rewards.
4. Scroll to the bottom and tap Contact Us. Be sure to mention the Candy Royale event and any details you remember!

They should be able to help you out. Thanks for your patience 🍬