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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Why
trevorgreen
Posts: 2
Level 1
in Support
Why will my new phone not pull up the right level. I changed out my phone and my old one still has me at level 2630 or something like that. But my new phone has my account on there. But not the correct level
0
Answers
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Hello @trevorgreen🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Are you experiencing any connection issues on your new phone? Or are you able to log into the game without any issues?
Can you post a screenshot of your game map from both devices for me to see?
Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫1 -
I am having no connection issues. Both are logged in under my Apple account. First picture is my old phone. Second is my new one.
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Hi @trevorgreen I cannot see any other player icons on either of your screenshots. This does look unusual to me and might be a sign that you are not connected to the server. Please check what happens if you click on your inventory: Click on your player icon, the cow picture. You should see all your boosters. Now click on one of the boosters. I get an offer to buy if I am connected and an error message if not connected. See below.
Please could you check this out in your game to verify if yours is a connection issue.
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