game not updated on devices

kksmommy

i’m almost at level 10000 on all my devices and for whatever reason my phone says im on level 1012 but my ipad is updated with my current level. i logged in and logged out and my levels still aren’t updated

kiara_wael

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

kiara_wael

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/480978/game-not-updated-on-devices

Hello @kksmommy🤗 A Warm Welcome to the King Community!

I am sorry to hear about the glitch you are experiencing in your game!

When did the issue start? Can you please post a screenshot of the game map from both your devices?

Please reply by typing below. To post screenshots, tap on the 2nd icon located in the bottom left corner of the comment box🎄🎄

kksmommy

this started about a week ago , i’ve only been able to play on my ipad