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Game not loading/blocked/grayed out
mizkaroline
Posts: 2
Level 1
in Support
Hi. I have been having this issue of a greyed out screen that doesn’t go anywhere and even doesn’t let me use phone features like slide down for Notification Center, has been going on for a couple days already and I even made the mistake to delete the app and reinstall and now I lost all of my booster rewards!! I had so many. I was able to play one level after reinstalling but right after it went back to the grey overlay. It’s not vpn related, I have tried different settings and nothing. Is this a bug? Is it my account? Hopefully a solution can be found.
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Answers
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Hi and Welcome to the King Community
Thank you for report it . In the meantime please force close the Apps and Log in again , and for same issues please check this page for more info here
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Hello @mizkaroline🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Thank you for providing the screenshot!
The King team is aware about this issue and are trying to work on it. But, yes! Deleting the Game App will not resolve the issue as the issue is not on your device!!
Can you provide your game ID number? If you do not know how to, please use 👉️ This Link 👈️
Please reply by typing below🍫🍫0 -
hi! So I tried the trick Kiara mentioned and so far nothing happens as I use iOS and in that section is the Dynamic Island. However, when I swipe down an arrow comes down but it doesn’t let me interact with it. I took a video. That kind of action should bring down other kind of Notification Center and actually that arrow looks like the prelude to previous versions of search or Notification Center in previous releases of iOS, maybe 15 or 16?
https://share.icloud.com/photos/0c07D0vzIZII0mC2MhsrRkezgAs for the player number, it is 1181098688. Hope it helps. Thanks!
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