Hi the last few days I haven’t been able to play candy crush. The screen goes dark and I can’t play

Whitehurst53

hi I haven’t been able to play Candy crush the screen goes dark, and it doesn’t respond to anything that I do

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/481405/hi-the-last-few-days-i-haven-t-been-able-to-play-candy-crush-the-screen-goes-dark-and-i-can-t-play

Hello @Whitehurst53🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your game!

Are you seeing a "Grey" screen where you can see the game features, level pins, etc., but, cannot click on anything?

If so, can you please provide below details for me⬇️

1. Device you are using to play the game;
2. Version of the App you have right now;
3. A screenshot of the game map;
4. Your Game ID number. If you need help finding it, please check 👉️This Link👈️

To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫