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Frozen level

mka116
mka116 Posts: 1

Level 1
in Support

My candy crush has been frozen on my phone for 4 days. I logged in on my iPad and it has me at level 1221. I was deep into the 9000s. I’m afraid to delete the app on my phone and lose all of my levels.

Answers

  • kiara_wael
    kiara_wael Posts: 159,661

    Hi and Welcome to the King Community

    To keep your Candy Crush saga rolling no matter which device you’re on, you just need to use the game’s built-in synchronization feature. First up, make sure you have Candy Crush installed on all your devices. Next, you’ll need to connect the game to the same Facebook or King.com account on each device.

    Once you’ve logged into Candy Crush with your account on all devices, your game progress automatically syncs. That means you can switch from playing on your phone to your tablet without ever missing a step. Make sure your devices have an internet connection when you’re ready to sync

    If level not show up ,Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

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