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candy crush loads, then dims. can't play. what's up?
lilysgrandma
Posts: 2
Level 1
in Support
candy crush loads, then dims. can't play. what's up?
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Answers
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Hi and Welcome to the King Community
Thank you for report it . Which device are you play . In the meantime please check this page for more Info Here
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Hello @lilysgrandma🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? When you said the game "dims", does it mean you see a "Grey" screen on the game map? Can you please post a screenshot of your game map for me to check?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box❄️☃️0 -
Does the same on apple iPhone and apple laptop. Tried deleting and reloading the app
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Hello again @lilysgrandma🤗
Thank you for replying back and providing the screenshot!
I am so sorry to hear that you have reinstalled your game App! The glitch is not on your side but some weird glitch that has been affecting few players for some odd reason (mostly Apple devices, sometimes other devices as well)!!You must have lost all your saved boosters and stored lives😕 Did you have any purchased boosters in those?
For the Grey screen glitch, I will have to report to our Community In-charge. Can you please provide your game ID number? If you do not know how to, please check —> This Link!Talk to you soon❄️☃️
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