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How to redeem gift card
JamesBocchino
Posts: 3
Level 1
in Support
I have a gift card from Microsoft for extra Candy Crush bars but I cannot redeem them. I don't know my password to my Candy Crush account, I don't even remember making one. So how do I redeem my gift card
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Hello @JamesBocchino🤗 A Warm Welcome to the King Community!
In general, we need to log into 👉https://store.king.com/👈 to redeem our gift cards.
You will have to create a log-in before to redeem the card. The account details do not have to match with your actual game account. Please try and see if it works to add the Gold bars to your game.
If you experience any issues, please post back below for me to be able to assist you further❄️🧣🏔️
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So how do I create a log-in?
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Hello @JamesBocchino🤗
- Please go to this web page —>
- You will see 2 options - either to create a login or to continue with Facebook;
- Pick your choice and continue.
- In that same page, you will see some questions as well. Check if any of those will be helpful for you.
Let me know if you have any questions❄️🧣🏔️
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Continue with Facebook is grayed out for some reason, even though I have Candy Crush on Facebook. It doesn't ask to create a log-in, it asks to enter my password, but I don't even remember making a password. My facebook password did not work
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Thank you for replying back @JamesBocchino🤗
Let me ask our Game Experts and find out what are your next steps. Can you tell me which device you are using to play the game?
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