Sync with King account not working

Buckyball

I have sync my phone at the moment to Facebook but want to delete the Facebook account. I registered for a King account but when I log into it on the phone Candy Crush starts at level 1. Why on earth is it not synced to the recent level?

kiara_wael

Hi and Welcome to our Community

Thank you for report it , In the meantime , Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/483476/sync-with-king-account-not-working

Hello @Buckyball🤗 A Warm Welcome to the King Community!

I found out that the "key" to sync our game accounts - both Facebook and King accounts should have same email address!

Did you use same email address for your accounts? If not, that could be the reason for the progress not being recovered!!


Please let me know by typing below❄️🧣🏔️