It's only me losing candy royale awards?

Daniel_C_Redd

Screenshot_20250202_085604_Candy Crush Saga.jpg

Screenshot_20250202_085539_Candy Crush Saga.jpg

Every time i'm completing a candy royale, it happens this to me.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback this issues has been reported. In the meantime  If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

Daniel_C_Redd

https://community.king.com/en/candy-crush-saga/discussion/comment/3258749#Comment_3258749

This is not ok, somebody must pay for this trouble. I m spending time, nerves, and even real money to complete these tasks. I need my rewards back, this is a real robbery!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/485449/its-only-me-losing-candy-royale-awards

Thanks for reporting this and we're truly sorry for the inconvenience!

Please try the following out to make sure the game is working properly:

Restart the game – Close and reopen the app.
Play a level – This sometimes triggers missing rewards.
Check your internet connection – A weak connection can cause rewards to disappear.
Update your game – Make sure you're playing the latest version.

If you've tried these steps and still haven’t received your rewards, I recommend reaching out to Player Support:

• Open Candy Crush Saga
• Go to Settings (gear icon)
• Tap the ? icon and choose the topic of your issue
• Scroll all the way down and select Contact Us

Hope this helps!