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Wrong email address on app
I signed into the app years ago and put the email address, that I used at the time, in incorrectly - I ended it in .cu.uk - not .co.uk
I can't change this as I can't remember the password. I can't link my account to Facebook anymore, for some reason so will lose my progress when I change over to my new phone. Facebook used to link so the last couple of phone changes have been ok.
I emailed King to ask them to change the email address for me but that was a waste of time as I just got a generic reply from a robot.
Any advice please?
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Best Answer
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Hi Crank,
Thanks for reaching out, and I’m really sorry to hear about the trouble with your email and account.
I’ll reach out to Player Support and ask them to take a closer look at your case to help you recover your progress. In the meantime, please keep an eye on your inbox in case they reach out directly.
I appreciate your patience, and I’ll update you as soon as I hear back.
Hang in there, we’ll get this sorted 😊
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Answers
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Hi Crank,
Thanks for reaching out, and I’m really sorry to hear about the trouble with your email and account.
I’ll reach out to Player Support and ask them to take a closer look at your case to help you recover your progress. In the meantime, please keep an eye on your inbox in case they reach out directly.
I appreciate your patience, and I’ll update you as soon as I hear back.
Hang in there, we’ll get this sorted 😊
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I forgot to say thank you for this Queen B. Player support sorted this out for me after you forwarded my details.
Thanks!Crank
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Thanks for letting me know and happy I could help 🤗
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