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Wrong email address on app

Crank
Crank Posts: 2

Level 1
in Support

I signed into the app years ago and put the email address, that I used at the time, in incorrectly - I ended it in .cu.uk - not .co.uk

I can't change this as I can't remember the password. I can't link my account to Facebook anymore, for some reason so will lose my progress when I change over to my new phone. Facebook used to link so the last couple of phone changes have been ok.

I emailed King to ask them to change the email address for me but that was a waste of time as I just got a generic reply from a robot.

Any advice please?

Best Answer

  • QueenB
    QueenB Posts: 15,718
    edited February 12 Answer ✓
    https://community.king.com/en/candy-crush-saga/discussion/486681/wrong-email-address-on-app

    Hi Crank,

    Thanks for reaching out, and I’m really sorry to hear about the trouble with your email and account.

    I’ll reach out to Player Support and ask them to take a closer look at your case to help you recover your progress. In the meantime, please keep an eye on your inbox in case they reach out directly.

    I appreciate your patience, and I’ll update you as soon as I hear back.

    Hang in there, we’ll get this sorted 😊

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