cannot login

27E

Cannot login to my Fb acc or king acc. please help .i aldy try all the trick still cannot

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here@Palash_Sarma , @Princess_Jessica . Thank you

27E

then why another player already play the new level ? Not same ka that system ? for the 1st in many years i cannot login any my acc

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/486992/cannot-login

Hi Welcome to the Community

Did you check latest version of your game and device software update?

Please try following steps

Clear cache of your game,Restart device, try to free 2 gb device storage, check your internet connection normal.

Please check this page here

Thank you

27E

I alrdy check and try all sugges that i read . I dont want to delet then install It back . I will lost all the iteams I collect . anothr advce ? pleasee

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/comment/3267982#Comment_3267982

Hi can you please mention your game I'd, device name, Device OS version

Thank you

27E

1539014242 Android Honor7a magicOS 8.0 .. Thank you 🙇

Princess_Jessica

https://community.king.com/en/candy-crush-saga/discussion/comment/3268024#Comment_3268024

Thank you for replying your info I will report this issue in the meantime you can contact support for login help

https://soporto.king.com/contact

27E

i still cannot login my king and FB acc even after I delet and install the candy back. cannot login since 10/2/25 . RIP to all the data from 2014 .Helpless😞