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hi there- I have been playing Candy Crush for years and now I am being told there is a 19.99 one time licensing fee. Is this accurate?
No worries at all! It happens to the best of us, and I’m really glad the community was able to help clarify what was going on. These little changes after updates can sometimes be confusing, but the important thing is that you got it sorted out!
If you ever need help again, don’t hesitate to ask, we’re all here to support each other 😊
Sorry to butt in here but to be fair @Danadaucoin I can see in the background of your screenshot that you are in the Shop in the game and must have pressed on the offer to purchase the "Delicious offer" bundle for this pop-up to appear? If you want to play the game for free you must not press on any of the green offer buttons that appear but use the X to get out of any offer screen, and don't open the shop. Any purchase in the game would require you to have credit card details stored on your phone and I suspect that this pop-up from Apple is there because you tried to make a purchase and your credit card has expired, as you suspect.
yes! Thank you for helping me! What happened is- I was trying to purchase something like I do every once in a while and for some reason it just looked different to me. I did do an update recently…… who knows. I feel very silly but again, thank you all for helping me.
Thank you Dana for sharing this and yes, something's not right here. And you also get the same popup when you're trying to play Candy Crush Saga game as well?
I have passed this on for further investigation and waiting to hear back, I'll keep you updated 👍️
so - I deleted both candy crush and tried to reload them and I got the same message. I am wondering if it is because my credit card on my iPhone has expired and I haven’t reloaded one.. but I can play the game for free, so that doesn’t make sense, if I wanted to make a purchase then it would be different….
this is the screenshot of what comes up on my phone. Thank you for helping me try to figure out what this is. I need to check my other Candy Crush game and see if it’s in there as well. thanks,
Dana
Hi @Danadaucoin,
Welcome to the community!
There is no one-time licensing fee required to play Candy Crush Saga. The game is free to play, with optional in-game purchases. If you're seeing a message asking for a $19.99 fee, it could be:
Could you please share a screenshot of the message you're seeing? That will help us understand what’s happening and guide you in the right direction.
Looking forward to your response!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
