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hi there- I have been playing Candy Crush for years and now I am being told there is a 19.99 one time licensing fee. Is this accurate?
No worries at all! It happens to the best of us, and I’m really glad the community was able to help clarify what was going on. These little changes after updates can sometimes be confusing, but the important thing is that you got it sorted out!
If you ever need help again, don’t hesitate to ask, we’re all here to support each other 😊
Sorry to butt in here but to be fair @Danadaucoin I can see in the background of your screenshot that you are in the Shop in the game and must have pressed on the offer to purchase the "Delicious offer" bundle for this pop-up to appear? If you want to play the game for free you must not press on any of the green offer buttons that appear but use the X to get out of any offer screen, and don't open the shop. Any purchase in the game would require you to have credit card details stored on your phone and I suspect that this pop-up from Apple is there because you tried to make a purchase and your credit card has expired, as you suspect.
yes! Thank you for helping me! What happened is- I was trying to purchase something like I do every once in a while and for some reason it just looked different to me. I did do an update recently…… who knows. I feel very silly but again, thank you all for helping me.
Thank you Dana for sharing this and yes, something's not right here. And you also get the same popup when you're trying to play Candy Crush Saga game as well?
I have passed this on for further investigation and waiting to hear back, I'll keep you updated 👍️
so - I deleted both candy crush and tried to reload them and I got the same message. I am wondering if it is because my credit card on my iPhone has expired and I haven’t reloaded one.. but I can play the game for free, so that doesn’t make sense, if I wanted to make a purchase then it would be different….
this is the screenshot of what comes up on my phone. Thank you for helping me try to figure out what this is. I need to check my other Candy Crush game and see if it’s in there as well. thanks,
Dana
Hi @Danadaucoin,
Welcome to the community!
There is no one-time licensing fee required to play Candy Crush Saga. The game is free to play, with optional in-game purchases. If you're seeing a message asking for a $19.99 fee, it could be:
Could you please share a screenshot of the message you're seeing? That will help us understand what’s happening and guide you in the right direction.
Looking forward to your response!
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold – I estimate around 500 gold. How can I get that much back? I couldn't…
I need some help to pass level 18455. Any tips or advice would be appreciated.
Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
I need more lives
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
