Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Progress lost after purchase

Several times now I have been kicked off when I made a purchase of gold bars to continue and pass a level. Hence losing all my progress and boosters. This is very aggravating! Especially when I pay money to keep in the game, and then get bumped to a lower level. Can I get it restored. Last time I lost the opportunity to win 70 gold bars and was kicked out of the race, but I didn't choose to leave the level!

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https://community.king.com/en/candy-crush-saga/discussion/495838/progress-lost-after-purchase

Hey there! I hope you're doing well.

I'm sorry this keeps happening. For issues like this, please reach out to our player support team, as they have the proper tools to investigate the situation:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

We're available 24/7. Thanks in advance.

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New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/495838/progress-lost-after-purchase

Hey there! I hope you're doing well.

I'm sorry this keeps happening. For issues like this, please reach out to our player support team, as they have the proper tools to investigate the situation:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

We're available 24/7. Thanks in advance.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…