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Hi @QueenB, I was competing in an Episode Race and I needed one more win.
As you can see on my map I won 2 more games and I still remain in the 1st place of the race without receiving the GBs.
Please advise how can I get them?
c.c. @kiara_wael
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@QueenB, @kiara_wael the GBs were reiceved, thank you for your instructions
Thank you @QueenB and @kiara_wael for your response, besides any potential technical issue which hopefully will be resolved either with your instructions or with Player Support, who will send me the 25 GBs?
Hi maf34100 😃
Thanks so much for sharing the screenshots and letting us know. It does look like you've completed the required wins, so just in case this is a syncing issue, could you please try restarting the game app and double-check that it’s updated to the latest version?
Sometimes the rewards are a bit delayed if the connection isn’t quite stable, so doing this can help push things through.
If the gold bars still haven’t arrived after that, definitely follow Kiara’s suggestion to reach out to Player Support so they can investigate from their side and make sure everything’s sorted.
Hope it gets resolved soon and well done on the win 🎉
Hi @maf34100 and Welcome
Thank you for the feedback. If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.
