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why isn’t my account accurately reflecting the number of butterflies I have clicked on during several games? My account shows that I only have two out of six butterflies when I have consistently clicked on several more. How can this be fixed?
I'm just wondering if you actually went on to pass those levels @LilliR ? Clicking on the butterflies is not enough, we then also have to win those levels on that attempt.
Contact King at the bottom, they will try to help you out. Just scroll down and click on "Contact Us" below the King's logo, and report it.
I did all that and just clicked on another butterfly and it still only shows I have 2!!
Hi there! I’m sorry to hear you’re having trouble with the butterfly count — that does sound frustrating.
Sometimes, progress from certain in-game features like the Butterfly event doesn't always sync right away, especially if you switch devices, have a spotty connection, or the game needs a refresh. Here are a few things that might help:
🔹 Force-close and reopen the game 🔹 Make sure you're connected to the internet and logged into your King account 🔹 Check for updates — sometimes bugs are fixed in newer versions 🔹 Play a couple more levels and see if the butterfly count updates afterward
If that still doesn’t work, you can contact King Support at the bottom of this post. They can fix your issue and help restore anything that went missing.
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
