Sign Up!

Mất tính năng xem video

Options
12827262128
12827262128 Posts: 1

Newbie

Xin chào, từ trước tới nay tôi luôn là một người chơi miễn phí. nhưng ngày 30/7/2025 vừa qua tôi đã cho cháu tôi mượn điện thoại để chơi, nó đã vô tình thanh toán gói gì đó ở game của bạn. Hi vọng bạn sẽ bật lại tính năng xem quảng cáo cho tôi, vì sự việc thanh toán kia không hề do tôi mong muốn.

Hi, I have always been a free player. But on July 30, 2025, I lent my phone to my nephew to play, and he accidentally paid for something in your game. I hope you can turn on the ad viewing feature for me, because the payment was not my intention.

Comments

  • christinewupp
    christinewupp Posts: 13,562
    edited 4:45PM

    I am afraid there is nothing you can do. Everything in the game is computerised and automatic, there is no way customer services can turn on ads for any player. It's not under anyone's control. An AI runs the game and if you receive ads or not is down to some algorithm nobody can override. Even if it could be done, King are clearly not interested in complaints about ads, as we can see in the 2000+ comments in the dedicated thread that have accumulated since 2021!

    Never allow others access to your phone. If you do, always make sure that any purchases require confirmation using either a password or biometric data such as a fingerprint or face recognition! It's quite simple to install such protection on all devices and if you lend your phone to anyone else I strongly recommend you do this. I use Apple and could never make an accidental purchase since I always have to confirm every single purchase. This is important even if you are the only user.

Hey! Would you like to give us your opinion?