Porfavor ya estaba en el nivel 5,491 y se desinstalo el juego cuando descargue de nuevo estoy atrás

Lus03031992

se me desinstaló el juego luego ya estaba por el nivel 5,491 cuando lo de descargarlo me sale que estoy en el 2,300

Porfavor ayúdame

QueenB

https://community.king.com/en/candy-crush-saga/discussion/510209/porfavor-ya-estaba-en-el-nivel-5-491-y-se-desinstalo-el-juego-cuando-descargue-de-nuevo-estoy-atras

Hi @Lus03031992 , Welcome to the Community!

I’m sorry to hear this, losing progress after reinstalling can feel really discouraging, especially when you’ve already reached such high levels.

Normally, your progress should sync back automatically if your game was connected to Facebook or a King account. Since you’re now showing a much lower level, it sounds like your old progress may not have synced properly.

To fix this, please reach out to Player Support so they can restore your levels:

1. Open your game and tap the gear icon ⚙️.
2. Tap Account & Help.
3. Select ? Help Center.
4. Open any article → scroll down → tap Chat With Us.

Make sure to share your Game ID (here’s how to find it: Find my User ID) and tell them the level you were on (5,491). That will help them get you back to the right place.

Fingers crossed you’ll be crushing again where you left off soon 🍬

QueenB

https://community.king.com/en/candy-crush-saga/discussion/510209/porfavor-ya-estaba-en-el-nivel-5-491-y-se-desinstalo-el-juego-cuando-descargue-de-nuevo-estoy-atras

Hi @Lus03031992 , Welcome to the Community!

I’m sorry to hear this, losing progress after reinstalling can feel really discouraging, especially when you’ve already reached such high levels.

Normally, your progress should sync back automatically if your game was connected to Facebook or a King account. Since you’re now showing a much lower level, it sounds like your old progress may not have synced properly.

To fix this, please reach out to Player Support so they can restore your levels:

1. Open your game and tap the gear icon ⚙️.
2. Tap Account & Help.
3. Select ? Help Center.
4. Open any article → scroll down → tap Chat With Us.

Make sure to share your Game ID (here’s how to find it: Find my User ID) and tell them the level you were on (5,491). That will help them get you back to the right place.

Fingers crossed you’ll be crushing again where you left off soon 🍬