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I forgot my password and can't access my email connected to my account. I want to keep my progress

CandaceB

How can I get my progress back

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CandaceB

Thank you. My game Is ID is 11563210562

My level is 1296.

Thank you in advance for putting me back on track

Crazy Cat Lad

Hi @CandaceB and welcome to our Community!

If you no longer have access to the email that you used on your King account, please create a new account and let me know the Game ID and level you were on and I will help you out.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309312/i-forgot-my-password-and-cant-access-my-email-connected-to-my-account-i-want-to-keep-my-progress

Hi dear welcome to our community

please try to recover Your password. From Reset Option.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/309312/i-forgot-my-password-and-cant-access-my-email-connected-to-my-account-i-want-to-keep-my-progress

Hi and welcome to the community.

Can you get to king.com? If so, you can try logging in through king.com and enter your email address. You should see the "recover password". Not sure if you have to try to enter a password and then you get this or if you see it as soon as you type in your email. Either way, click on the recover password and it should send a temporary password to your email account.

Thanks.

Pitty_Kitty

@CandaceB Hi and welcome to the community:)

Since you can't access your old one, you can create another account and then tell us your last level and your game ID which is a 10 digits number that allows your game to be located. Then CM @Crazy Cat Lad could manually restore it when he's at work.

You can find your game ID HERE