I forgot my password and can't access my email connected to my account. I want to keep my progress

CandaceB · August 2020

How can I get my progress back

Pitty_Kitty · August 2020

@CandaceB Hi and welcome to the community:)

Since you can't access your old one, you can create another account and then tell us your last level and your game ID which is a 10 digits number that allows your game to be located. Then CM @Crazy Cat Lad could manually restore it when he's at work.

You can find your game ID HERE

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/309312/i-forgot-my-password-and-cant-access-my-email-connected-to-my-account-i-want-to-keep-my-progress

Hi and welcome to the community.

Can you get to king.com? If so, you can try logging in through king.com and enter your email address. You should see the "recover password". Not sure if you have to try to enter a password and then you get this or if you see it as soon as you type in your email. Either way, click on the recover password and it should send a temporary password to your email account.

Thanks.

rajdeeptb · August 2020

https://community.king.com/en/candy-crush-saga/discussion/309312/i-forgot-my-password-and-cant-access-my-email-connected-to-my-account-i-want-to-keep-my-progress

Hi dear welcome to our community

please try to recover Your password. From Reset Option.

Crazy Cat Lad · August 2020

Hi @CandaceB and welcome to our Community!

If you no longer have access to the email that you used on your King account, please create a new account and let me know the Game ID and level you were on and I will help you out.

CandaceB · August 2020

Thank you. My game Is ID is 11563210562

My level is 1296.

Thank you in advance for putting me back on track

Crazy Cat Lad · August 2020

Thanks @CandaceB !

I have restored your game on your new account to level 1296.

Happy crushing!

tratelqalam · August 2020

https://community.king.com/en/candy-crush-saga/discussion/309312/i-forgot-my-password-and-cant-access-my-email-connected-to-my-account-i- want-to-keep-my-progress This link will help you to restore it

fabloia · June 2021

Greetings! I would like to restore my level since I forgot my password but no longer have access to the email used.

My current game ID on my new account is: 12683413195

The level I left off on: 459

Thank you for your time! @Crazy Cat Lad

Freddy_ · June 2021

@fabloia Hi and welcome, I will tag the CM so he sees you message but if requesting this type of thing you can do it through support or you would need to tag the CMK to your post so he does not miss it

@Crazy Cat Lad

Thank you

fabloia · June 2021

Thanks for letting me know @Freddy_

I forgot my password and can't access my email connected to my account. I want to keep my progress

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