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Help blocked

LaPatty
LaPatty Posts: 28

Level 3

edited August 2020 in Support
Hi everyone,
 I asked for help to finish level 7436.
 I wanted to buy 5 moves with 10 gold bars,
so I would have been able to pass the level,
 but the request got stuck, it didn't let me go on, 
and at I finally had to quit the game and re-enter,
 but obviously I had to start level 7436 all over again.
Why this?
Thanks 


«1

Answers

  • Spinnifix
    Spinnifix Posts: 25,429
    edited August 2020



    thanks

  • kiara_wael
    kiara_wael Posts: 157,635

    Hi @LaPatty . Welcome to our Community

    The Extra Moves Wheel as all extra features or bonuses in the game may not always be available or can be found in the same version as previously.

    Therefore you may not have the wheel available at times or no free spins are possible.

    We thank for all feedback on this and understand that you miss the free spins. We have passed on your feedback to the Game Team!

    For level 7436 , yes replay it again


  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hi @LaPatty !

    I'm sorry this happened to you.

    You probably had a temporary problem in connection to the server. Usually that kind of error prevents from making in app purchases. Do you see some other messages of errors in your game? Or does the game work normally now? In that case, were you able to pass level 7436?

    Let us know :)

  • LaPatty
    LaPatty Posts: 28

    Level 3

    Hi Pitty_Kitty, no, there were no
     other errors in the server, 
    because once I quit I restarted 
    the level without problems, 
    maybe, as you say, it was a
     temporary connection problem, 
    even if everything seemed to be fine. however, level with difficulty exceeded !!!
    I'm happy all the same ☺️
    Thanks 
    


  • LaPatty
    LaPatty Posts: 28

    Level 3

    Hi @kiara_wael, the problem was not
     the free wheel, I tried twice
     to buy 5 extra moves 
    with 10 gold bars but it crashed ... maybe temporary connection problem? bho ....
    however I reproduced level 7436
     and after several attempts
     I managed to pass it ..... 
    and I have not even spent my gold
     bars anymore. I'm happy.
    thank you so much
    


  • LaPatty
    LaPatty Posts: 28

    Level 3

    Hi @Spinnifix

    Thanks

  • Spinnifix
    Spinnifix Posts: 25,429

    @LaPatty

    Hello


    Welcome to this community


    This community only accepts English outside of the international

    corner. If you do not speak English, it is not so tragic, then please

    use an internet translator. He'll help you.

    I picked 3 out for you.


    https://www.translator.eu/english/


    https://www.babelfish.de/


    https://www.bing.com/translator/



    Could you please use one of the three? They are much better.

    thank you

  • LaPatty
    LaPatty Posts: 28

    Level 3

    Thanks @Spinnifix , it is very useful, I am Italian, I know a bit of English but I will help with this translator. Very convenient. Thank you

  • Spinnifix
    Spinnifix Posts: 25,429

    @LaPatty


    Please be welcome. More languages ​​will be added soon. Maybe then Italian will be there. Then you can post in your language. Please keep your eyes open. I am happy to answer any questions you may have. Please mark me and I will be notified !! thank you

  • Freddy_
    Freddy_ Posts: 68,477

    @LaPatty Hi and welcome, Nice to know you passed the level and you did not need to make a purchase.

    This can happen and agree with @Pitty_Kitty normally due to a temporary connection problem. All you can really do is make sure you keep you game up to date and log out and restart your device frequently to mkae sure its running the latest version and hope this does not happen again.

    Although if it does it may save you your gold bars again😁

    Thank you

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