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The user-id of my games are 9223082334
that is also the user- id when my wife log in with her emailadress and password.
Hi @hansovermars !
I already replied on the thread HERE.
If the Game ID is the same for your both in your games, then the accounts have been merged into one account. If this happens, it is not possible to separate the two accounts.
Was it your Facebook account that got merged with her King account?
Hi dear Your account Merged.
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
After this, let me know the Game ID on the new King account and the level you were on and CM will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
Hope this helps
Thanks for marking me @kiara_wael ,
@hansovermars you should follow the same post for your issue. Please do not create any other post now. You can write message on that post. I will send your ID to our CM and hopefully he will respond us tomorrow.
Thanks for your follow up. Here is the link of your original post below. You must follow that one.
@aijaziqbal
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
