Candy Crush Saga

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I get 3 extra gold bar with purchase but it was never add to my account and it’s not first time it h

I get 3 extra gold bar with purchase but it was never add to my account and it’s not first time it happened to me all the time now after I lost my levels and you restore them manually

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Accepted answers

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rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi dear welcome to our community

please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

For missing rewards you can contact support area from your game directly. you can contact here also 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hope this helps have fun

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi and welcome to the community.

Hi and welcome, You will need to contact customer support from you game or alternatively you can use the contact us at bottom of page,

https://soporto.king.com/contact

but you will need your game ID for this. They should help you with your problem.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi @Masha123 . Welcome to our Community

Sorry to hear that you have not received the items that were purchase .You can find all info about refunds and broken purchases👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi @Masha123 . Welcome to our Community

Sorry to hear that you have not received the items that were purchase .You can find all info about refunds and broken purchases👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi and welcome to the community.

Hi and welcome, You will need to contact customer support from you game or alternatively you can use the contact us at bottom of page,

https://soporto.king.com/contact

but you will need your game ID for this. They should help you with your problem.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi dear welcome to our community

please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

For missing rewards you can contact support area from your game directly. you can contact here also 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hope this helps have fun

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Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…