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Change facebook account candy crush

Roberta_'bobby'
Roberta_'bobby' Posts: 1

Level 1

I have two facebook accounts. For some reason when I disconnect and try to log in using my main Facebook account it never gives me the option of choosing which account to log into. It always defaults to my secondary account which is not the one I want to use. I've gone from level 300+ to level 1. So how to I fix this?

Answers

  • JillyJill
    JillyJill Posts: 985

    Hi Roberta, 

    This is an ongoing issue but I ask that you take the following steps and it should fix the issue:

    Open Candy Crush Saga on your iPhone. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.

    Open the Facebook app on your iPhone. Disconnect your Facebook session and close the app.

    Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.

    Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPhone.

    Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.

    Hope this helps! 

    Thank you,

    Jilly 

  • piund
    piund Posts: 1

    Level 1

    Hi,

    I have an account by email and have a facebook account, too.

    But when I want to log in with my facebook account the candy logs in by my email. What can I do to log in with my facebook.

    And why I can not connect to the shop?

    Thank you

  • cecyvera123
    cecyvera123 Posts: 1

    Level 1

    edited September 2020

    (EDITED by CM - Unsupported language) 

  • kiara_wael
    kiara_wael Posts: 159,609

    Hi and Welcome to our Community

    Please Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    If the problem is the same then you will find complete information HERE and of course tell your Game ID there.

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