Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
At this moment I lost the fantastic five, and others, 1 level I have in 5 day, I no undestand.
Hi again.
If you create a new account. Your progress will not be saved. As only one account can be related to one game. You have to start from zero. Your situation is very unfortunate and strange that on both devices you are not getting any bonus features. But i will still advise you to wait a little longer as your game is perfectly working at the moment. May be when the new updates will come you might get any new features.
Best of luck.😀
@winky68 Hi and welcome. You could leave the game and create a new account but this also would not guarantee you would get all your features back. have you checked that you phone is up to date and on the latest version as well. Strange that this is on both your devices
Thank you
Hi!!!!! Its the same with another decive. I dont know. I leave the game. Create other acc, but my progres???
😫😫😫😫
My laptop!!!! Good idea!!!!!
Do you have access to another device. Can you login and check on another device. See if you get any additional events there. As i have some changed events on my laptop and my mobile.
I do 1 level in 6 days, not is normal !!!!!
Hi dear.
If you have done all the troubleshooting steps and i can see that you are having the two basic bonus events ( Treat calendar , daily wheel). Also the build a bot. It looks like Other than that at the moment no bonus features is active for you. But things can change in future and hopefully more events will be provided to you.
Hi!!!! The game is the last vertion, delete cache, restart my decive...
Features come and features go. The best you can do is keep your game update and do a restart. Hopefully you'll get some fun features soon if you don't have any now.
Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
You can click here is "My special event just disappeared?" then you see their insightful answers by Community Team that I hope you can understand to read it. 😊
So how about you play one or more than one levels on this game that I hope you can see the special events are released. 😊
By the way, their team is still testing this feature that means it's still not complete to be fixed to everyone mostly on this game.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Hi @winky68 ,
if you've already checked for the latest game update then try clearing cache, if you play on android: please go to your settings device - apps - open candy crush - storage - clear cache. please be careful NOT to delete data, those are for your locally saved boosters.
Then please log out, restart device log in and clear a level to make sure your game is connected to the server.
Another tip: please check if your device has at least 2 GB of memory free and has the latest software update.
if any of this doesn't help then your features probably disappeared for a temporary problem, especially in F5 case, I think. hopefully they'll come back in the next updates
Hi kiara_wale, the app is the last version, but...
Hi and Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
I lost competions, crowns, the cronic for 15 day dont work, the magic lamp, I lost too, because have 6 days for level 20 and pay for that for nothing. IS your work fix my acc and compenseit me.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
