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Anybody else having this issue? I bought 24 color blasters and they took my gold bars but didn't give me the booster....again!
@Pamela_J_Elliott Hi and welcome, sorry to here you did not receive your purchase .The community does not deal with purchases as it contains your personnel information
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
or Alternatively use the Contact us but you will need your game ID for this
Hope this helps
Hello @Pamela_J_Elliott and lovely day to you.
Understood that you've not received your items after making the purchase.
All purchases are dealt by King Support center. Please click on the link marked in green for items that were purchased via Facebook, Apple. Amazon OR Android but not received and follow the guide accordingly.
When contacting King Support center about your issue, please choose topic "Problems with Purchases" and sub-topic "Purchase items not received".
Please let us know if you still need help with other issues. Thank you 😉
Hi @Pamela_J_Elliott . Welcome to our Community
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here
Hi and welcome to the community.
Please follow the steps in the below link.
Welcome. The community does not deal with purchase issues. Please check this post and contact customer support directly from your game.
https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
