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I have recently purchased a new phone and when I loved back in I was able to see that I was on the right course. However I have lost all of my lives and I lost all of my extra power UPS that I bought. Can anybody help?
You will need to contact customer support and they will help you out. They can check your purchase history.
@Melissa_Salinas Hi, Yes if you have unused purchased boosters contact customer support from your game and they should help you with this.
All of the booster said I have had I have purchased. So therefore I don't understand why I cannot be reimbursed for those.
Hello @Melissa_Salinas and a very warm welcome to our wonderful King Community. As stated above - you can contact Player Support to get any boosters that you paid for and hadn't used restored to your game, however you will have to ask your friends for more lives to build that up again since that information was stored locally on your device and not on the King servers.
Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!
Good Luck and Happy Crushing! đ
Hi and welcome to the community.
Please check below link for loss of boosters.
The only way you can recover your purchased booster is to contact player support directly from the settings of your game application. They have your purchase history and i hope they will take an action in your favour.
Welcome to Sweet King Community! đ
Very sorry for your problem! đ
â ď¸ So please attention when you have trouble to lose all of your boosters! â ď¸
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!Â
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.Â
Itâs best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.Â
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. đ
By the way, these events/features are still helping you to earn boosters/gold bars on this game. đ
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. đ
đ Have a nice and safety day! Sugar Crush! đ
HI and welcome. Sadly that's what happens when you change devices as explained above. I hope you can soon build your boosters back up. Do contact customer support if you lost purchased boosters. Good luck and have fun playing.
@Melissa_Salinas Hi and welcome, In the case of mobile devices the boosters are stored on the device itself, so if your phone crashes you have to uninstall the game or you change phones the boosters and lives you stored are lost and are unrecoverable. That is unless you had any unused purchased boosters then you can contact customer support from your game and they may help you with this. alternatively you can use the contact us at bottom of page but you will need your game ID for this
Hope this helps
I like this game
Hi @Melissa_Salinas . Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
Itâs best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
Or please report this to our Player Support Team here
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I accidentally deleted my Canndt crush saga, couldnât retrieve it, downloaded a new App but now they are starting me from the beginning. Where has my record gone?
I lost my game level after getting new computer
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I've got to ask this as it just isn't going away: Are King aware that there is glitch in the map graphics for new players this week? I started two new games at the weekend, one the old iPhone running on iOS 12.5.7 and the other on the old iPad which is running on iOS 15.8.5. Both games the moment I had closed and reopenedâŚ
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse toâŚ
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donât, here's a quick explanation: đ Video ads are not a permanent feature in the game. Like other special features, they can come and go. TheyâreâŚ
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isnât updating Episode Race counter isnât advancing Game progress resets to level 19,686 after closing and reopening the game Sync issuesâŚ
Welcome to the Community đ If youâre having trouble with your game, whether itâs missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center đ Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toâŚ
