Skipping levels without playing

Crazy Cat Lad · May 2020

OK, I see.

Could you try with reinstalling the app and see if that helps?

Niko90 · September 2020

Hi,

I am experience the same problem - passing levels without playing them. I reinstalled the app but it is still the same.

Please let me know what else I can do.

Thanks

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1073235#Comment_1073235

Hi and welcome.

Very strange but never heard of it. If you reinstalled and still happening let me tag it to our CM @Crazy Cat Lad . Lets see if he can give us some input here.

Niko90 · September 2020

Hello,

This is still happening. I am in one level and when I come back to play again... the game is already with few levels ahead.

Thanks

Freddy_ · September 2020

@Niko90 Try making sure you device is up to date first then try reinstalling the app to see if this solves your problem, What device are you using

Thank you

Niko90 · September 2020

Hi,

I am using Iphone 6s.

Crazy Cat Lad · September 2020

Hi @Niko90 !

I can try to reset your game in our system and see if that helps.

First check your Game ID in the game and post it here. Let me also know what level you should be on.

(how to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this)

Then delete the app on all your devices you play on.

When I've done the reset I'll let you know here and you can reinstall the app.

Niko90 · September 2020

Hello,

My ID is 1027907148.

Currently I am on level: 1686.

Waiting your green light to reinstall the app.

Thanks & Regards,

N

Crazy Cat Lad · September 2020

Thanks @Niko90 !

I have reset the game in our system now. Please delete and reinstall the app before you open it and see if it works better.

sweet_girl61 · September 2020

I hate playing hard levels

Skipping levels without playing

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