Skipping levels without playing

summerstart

Hi, I’ve been experiencing problems with the game advancing levels before I’ve had a chance to play. They’ll pop up on the map with one star and allow me to advance to the next episode. I want to play these levels and have a chance at passing first try but can’t because its making it look like I’ve played the level. I deleted the app and reinstalled (lost all my boosters btw, annoying) but it’s still happening. Any suggestions?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/293422/skipping-levels-without-playing

Hi @summerstart . Welcome to our Community

please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/293422/skipping-levels-without-playing

Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.

https://www.take-a-screenshot.org/

summerstart

I was only at the beginning of the episode (Level 396) when it skipped me to level 411. I’ve since then gone back and played skipped levels.

summerstart

It did it again, haven’t played any levels today! Now skipping all the way to 426. I’m still only on 402.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/723226#Comment_723226

This may be due to app error. Maybe, by reinstalling the the game app you will get the solution.

Let me know if the problem is the same.

Crazy Cat Lad

Hi @summerstart and welcome to our Community!

Are you sure that no one else has access to your game account on another device?

Could you post your Game ID so I can check this up?

How to find your Game User ID on mobile devices here.

summerstart

Deleted app and reloaded, still having the issue...today the levels have advanced through the next episode, up to 440 now, I’m still trying to get through level 412.

my game id is 10405952217. Any help is appreciated :)

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/725591#Comment_725591

Please wait a bit, your problem will be solved very soon.

Thank you.

Crazy Cat Lad

Thanks @summerstart !

I don't know what, but something weird had happened in your game.

So I made a game reset in our system and you should now be back on level 396.

Let me know if the issue comes up again.

summerstart

The issue is still happening, game is still advancing.