Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@alicesullivan Hi and welcome, Please check you device and game are up to date and log out and restart your device, then log back in and see if this solves your issue.
If not if you can post a screenshot or explain any error messages we will be able to advise you better
Hope this helps
Welcome to Sweet King Community! đ
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! đ)Â
You can click here if you have playing any device đand all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. đ
â ď¸Â NOTE â ď¸
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. đ
đ Have a nice and safety day! Sugar Crush! đ
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
There are actually a number of reasons for server connection issues and we would expect a screenshot of the problem to help you understand the cause of your problem.
We promise to provide you with the best services. đ