not possible to synchronise the game on my devices

King_admin · September 2020

This discussion was created from comments split from: wrong account.

hansovermars · September 2020

Good evening

Can you help me with my propblem.

I play candy crush saga . I played also candy diamonds but I stopped with that game. For that game I had selected new picture.

Now sometimes I see the "normal" pucture snd sometimes the new one. It is also not possible to synchronise the game on my devices. I have to log out and sign in. Then I get te problems with the pictures and i don't see my facebook friends.

I tried everything but I can't recover it.

My user-id is 9223082334

Crazy Cat Lad · September 2020

Hi @hansovermars !

What do you mean by you sometimes see the normal picture and sometimes the new one?

Could you post a screen shot of this so we can see what exactly you refer to?

sweet_girl61 · September 2020

I hate playing hard levels. Because this is worst😛

hansovermars · September 2020

Good morning @grazy cat Lad.

I can't find the pictures but I can describe them.

I always played candy crush with the picture what shows only the head of my dog.

When I started diamonds I used the picture what shows the whole dog. Now candy crush use both pictures.

I hope this will help you

Thanks

sweet_girl61 · September 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1086962#Comment_1086962

wonderfull

hansovermars · September 2020

Hi @sweet_girl61

May I ask you if you already know a solutiin for my problems withbthe pictures a,nd synchronise the levels by facebook?

Thanks

Crazy Cat Lad · October 2020

@hansovermars Do you mean your avatar in the game?

Are you using Facebook or a King account?

Could you also post your Game ID from the game? How to find your Game User ID on mobile devices and the Windows app check here.

hansovermars · October 2020

@Crazy Cat Lad

My userid is 9223083334.

Normally i play the game by facebook. Ofcourse I also have a King account. I tried to play by King account but the problems are the same.

Thanks

Crazy Cat Lad · October 2020

That's not a valid Game ID I'm afraid. Can you double check that it's the correct number and also confirm that it's the avatar that keep switching?

hansovermars · October 2020

@crazy cat laf

I' sorry the right number is 9223082334. The right avatar must be the head of my dog not the whole dog.

not possible to synchronise the game on my devices

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