Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Bug with level 7826

Hello, I am unable to complete level 7826 because of a bug. The cherry on the left side is supposed to drop and collect before it hits the bottom row. I've seen YouTube videos where this happens correctly. But in my game, the cherry is not collecting. It passes through the green exit arrow and lands at the bottom of the screen where it is stuck. See attached.

Please report this ASAP.

Screen Shot 2020-10-01 at 3.31.10 AM.png

Accepted answers

Freddy_

@phdlance Thank you, As said i passed ok on win 10 app and mobile but have been informed the facebook version does have a fault which they are hoping to fix sometime today

All comments

HF-uk

April 2023 this bug occurs on iPad and is not fixed.

toooldforthis

https://community.king.com/en/candy-crush-saga/discussion/313164/bug-with-level-7826

I signed up to report this bug. I’m playing on iPhone. T

his level broke my streak 😡

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1091725#Comment_1091725

Welcome to Sweet King Community! 👑

You can continue playing next new levels with mobile device. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@phdlance Thank you, As said i passed ok on win 10 app and mobile but have been informed the facebook version does have a fault which they are hoping to fix sometime today

phdlance

It works on mobile but does not work on Facebook/web, even after refreshing the page.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313164/bug-with-level-7826

Hi @phdlance . Welcome to our Community

Please force close the app and open the game again

Freddy_

@phdlance Hi again, i have just tried on mobile iphone and on windows 10 app and had no issues with it the arrow collected the candy and it did not go through the arrow . So would definitely try on mobile and maybe on you internet browser clear the cache and then try again and see if the issue is still the same

Thank you

Werner_Cichy

@phdlance

Welcome to the King Community !

That's annoying, I've already fetched the cherry in the field. However, there is a green arrow at the bottom left. It should work.

@Pounawea

The level should be checked

phdlance

Hello freddy, I am playing on the web version in Facebook. I will try it on mobile.

Freddy_

@phdlance.hi and welcome, please check your game is up to date and log out and restart your device then log back in and see if your issue still exists

I will check level now. What device are you playing on

Thank you

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Freddy_

@phdlance Thank you, As said i passed ok on win 10 app and mobile but have been informed the facebook version does have a fault which they are hoping to fix sometime today

All comments

Freddy_

@phdlance.hi and welcome, please check your game is up to date and log out and restart your device then log back in and see if your issue still exists

I will check level now. What device are you playing on

Thank you

phdlance

Hello freddy, I am playing on the web version in Facebook. I will try it on mobile.

Werner_Cichy

@phdlance

Welcome to the King Community !

That's annoying, I've already fetched the cherry in the field. However, there is a green arrow at the bottom left. It should work.

@Pounawea

The level should be checked

Freddy_

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313164/bug-with-level-7826

Hi @phdlance . Welcome to our Community

Please force close the app and open the game again

phdlance

It works on mobile but does not work on Facebook/web, even after refreshing the page.

Freddy_

@phdlance Thank you, As said i passed ok on win 10 app and mobile but have been informed the facebook version does have a fault which they are hoping to fix sometime today

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1091725#Comment_1091725

Welcome to Sweet King Community! 👑

You can continue playing next new levels with mobile device. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

toooldforthis

https://community.king.com/en/candy-crush-saga/discussion/313164/bug-with-level-7826

I signed up to report this bug. I’m playing on iPhone. T

his level broke my streak 😡

HF-uk

April 2023 this bug occurs on iPad and is not fixed.

benefits of the game
how can I benefit from the game
Why does it prevent me from playing all the lives my friends sent me?
There was an error rendering this rich post.
Level 14390 impossible to pass
This level is simply impossible to pass. I've hit it as part of the concert chaos event and as with all levels to get a band member in this event, it's impossible without using loads of boosters or spending gold for extra moves. This is ridiculous and just makes the game boring. I feel like I've been stuck on it for weeks…
15170
Very very worst level
Musical Event
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…