Can’t access lives on candy crush saga

Isobel_Mckenna · October 2020

I can’t get lives from my friends. To date I have checked the app is up to date, removed the game and reinstalled it. Checked app settings are on in fb, apple still nothing has changed.

When I click on the game settings - notifications says lives are full

wykoon · October 2020

Hello @Isobel_Mckenna and good day to you.

May I know whether you are referring to the notification as per the image below and the "lives full" circled in orange?

If the answer is yes, please look at the button next to it that states "on". "on" means, you get notified if your lives are full. If you don't want to be notified when your live is full, simply disable this notification by taping on the "on" button and the word "off" will appear.

Hope the above helps. Please let us know if you need help with other issues.

Thank you ☺️

Diamond_Lim · October 2020

https://community.king.com/en/candy-crush-saga/discussion/314063/can-t-access-lives-on-candy-crush-saga

Welcome to Sweet King Community! 👑

You can check this information for similar your problem that I hope you can understand to read it :

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_ · October 2020

@Isobel_Mckenna Hi and welcome, not sure if i have misunderstood your question but if a have apologies.

You cannot accept lives if you lives are full, you can only accept when you have less than 5 and only accept enough to get you to 5 lives as this is the max limit allowed unless you have gained a life from a feature in the game taking you to 6 in total.

The lives notification is settings is so you get notification when your lives are full

If your problem is different please come back to us with a little more information and will try to help you better

Thank you

Isobel_Mckenna · October 2020

Even when I have used the eight lives up playing the game when I click on the notifications within the game settings it is telling me lives are full

Freddy_ · October 2020

@Isobel_Mckenna Hi, the settings is not saying your lives are full it is on so you get a message to tell you when the lives have filled back up to maximum lives. if you turn it of you do not get a message.

If your having problems receiving lives try disconnecting from facebook and then disconnect from the game and also disconnect your wifi. restart your device and then turn your wifi back on and reconnect to facebook and then the game and see if this resolves your issue

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1111354#Comment_1111354

Hi and welcome to the community.

There has been some troubling reports regarding sending or recieving lives. I believe freddy has given you very good tips. But if they dont work try to update your facebook application or reinstall your facebook application. Then you login again and check if it solves your case.

Thanks and have a nice time ahead.😀

wykoon · October 2020

Hello @Isobel_Mckenna and good day to you.

May I know whether you are referring to the notification as per the image below and the "lives full" circled in orange?

If the answer is yes, please look at the button next to it that states "on". "on" means, you get notified if your lives are full. If you don't want to be notified when your live is full, simply disable this notification by taping on the "on" button and the word "off" will appear.

Hope the above helps. Please let us know if you need help with other issues.

Thank you ☺️