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My game will not load. I pay in facebook on pc. can you tell me how to fix it and not lose my level
Welcome to Sweet King Community! 👑
There was a short outage on Facebook last night that may have affected the game not loading. This should be fixed now, but if you still have issues loading the game, please check the page HERE for help.
But you can download this game then save your progress (Mobile Devices) :
🍬Candy Crush Saga: play it HERE !
Or if you have playing your game via laptop and using Microsoft, the app is downloadable free from Microsoft site. After you downloaded it, please log in your game with your King account and you're ready to go. All your progress and lives will be saved.
Or you can download HTML5 here (Any PC Devices) that you can continue playing next new levels and something news on any King's Games with Facebook 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Hi @Carolync New Bee, Don't worry they rarely lost your progressive levels game. And alway save your game as soon as possible thus as there's buttons instructed. Hopefully this answer helps u. Thanks
@Carolync Hi and welcome,
There was an issue with the game loading that was fixed
Close you game down and check your browser is up to date and then clear your browser cache, then restart your device and log back in to the game and see if resolves your issue.
If not please let us know, you may need to contact customer support so they can look in to your issue
Thank you
Hello @Carolync and good day to you.
Understood that your game is not loading in Facebook. Please follow the guide below.
We can explore several ways to solve this problem. Could you please first try the following steps:
Here is a useful video that will show you how to perform these steps.
More further information about HTML5 please check out this amazing page here
Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore.
I hope you are able to resolve your issue after following the steps above.
Please let us know the outcome and if you need help with any other issue.
Thank you.😉
Hi and welcome to the community.
If it has frozen during the play then i am sorry that you have to force close it. And in future you may clear cache and history of your browser and try again.
Also check this link.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
