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I was awarded wrong prize in weekly race last week @Pounawea how do i get it fixed.
@l84ad8 Hi and welcome,
Not sure what can be done on this as this was last week but for any missing rewards you need to contact customer support. The best way is through you game settings help center and send them an email and they maybe able to help you with this. Alternatively you can use the contact us at below but you need your game ID for this
@Pounawea will answer this but as its the weekend it will probably be Monday before she replies
Hope this helps
Hi and welcome to the community.
As explained above by my fellows you need to contact player support. Contact them directly from the settings of your game application. And send them email. Hopefully they will take a positive action in your favour.
Thanks.
Hi and Welcome to our Community
If you miss a reward from any other feature, please report this to our Player Support Team here,
The screen shots are from all stats features and there are no rewards given from those.
I've never seen the wrong prize awarded. What happened? You do need to contact customer support for missing prizes. Thank you and good luck.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
