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Problems in my candy crush game past 4 mnths
I am having major problems with my game.. my episode race not working. i have been always completing the race first but don't receive the gold bars part 4 months. It feels as if thr game is totally stuck. all my events like dexter or benstalk, magic box music box etc etc. are blocked. I receive message on my ipad for the same but when i play the game there is nothing. If possible kindly help me with these issues. I Have been a regular player since the game was launched , everything was going very smoothly and suddenly this problem came up. I have been trying to resolve it past 4 months . Deleted the game and re-installed 100 times, troubleshooted, updated to latest versions of candy crush and ipad, tried to contact the makers but all of no use. I also got help my community.king.com but even they couldn't resolve. Lately i noticed that when i log out of my account and sign in to my daughters accounts ( after she has completed an episode) and again log into my account, I receive 5 gold bars irrespective of whatever level i am on. This is happening past 4-5 times.,i contacted you as i saw a post on community where you have resolved someones similar issue. Kindly help as now i am totally loosing interest in the game. 🙏🏻🙏🏻🙏🏻
My game id is : 1441779714
Best Answers
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Hi and welcome back dear.
I am tagging it again to our CM @Crazy Cat Lad .
But as few months back we checked your game. Unfortunately your issue is only with the bonus features but your main game is working fine.
However as i have tagged again to our CM. Lets see if he can help. As you have done almost all the things so player support can only look into this matter.
One more thing which i would like to suggest. Do you have an access to another device. Can you log on to another device and check if you can find some bonus features.
Thanks.🌼
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@shashirk Hi and welcome, If you have uninstalled the game and then reinstalled you should have a brand new game with no issues, so it is styrange that after doing this has had no effect on your game.
I think you will need to contact customer support from your game so they can look into your issue on a single basis as uninstalling and reinstalling would solve most problems
Go to your game settings - help center and send them an email with your issues so thye can take a look at this for you
Thank you
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Hi @shashirk @aijaziqbal @Freddy_Falkner !
I am not able to check specific events in specific games to see what is going wrong or happening in the game.
In all these cases you will need to email Player Support directly from the game's Settings and Help Center so Player Support gets all player data in the email (all device and app specs are sent automatically when emailing directly from the game) and to be able to take a closer look at the issue.
Answers
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Hi and welcome back dear.
I am tagging it again to our CM @Crazy Cat Lad .
But as few months back we checked your game. Unfortunately your issue is only with the bonus features but your main game is working fine.
However as i have tagged again to our CM. Lets see if he can help. As you have done almost all the things so player support can only look into this matter.
One more thing which i would like to suggest. Do you have an access to another device. Can you log on to another device and check if you can find some bonus features.
Thanks.🌼
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@shashirk Hi and welcome, If you have uninstalled the game and then reinstalled you should have a brand new game with no issues, so it is styrange that after doing this has had no effect on your game.
I think you will need to contact customer support from your game so they can look into your issue on a single basis as uninstalling and reinstalling would solve most problems
Go to your game settings - help center and send them an email with your issues so thye can take a look at this for you
Thank you
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i have also tried to contact them. But everytime i get this answer .." get replies to your burning question on community.king.com.
after that no assistance from them. Am really surprised with their responses. A big thanks to @aijaziqbal who is really taking pains to solve my problem. Apart from him theres no one whose looking into this matter
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@shashirk Hi again, Can appreciate you are frustrated with this, but as explained if you have done a total reinstall then there is not much more we can advise you that should fix any issue. The CM can note your issue and pass this on to customer support but really i think you will need there assistance in this. You may be better asking a question to support that does not direct you back to the community. Your issue seems complex and i think they will need to look your issue as a one time issue and not a general one
I hope you do get this sorted
Thank you
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Hi dear.
As mentioned by freddy please try to contact once again to the player support. But this time with a different topic. And if you get from them any response it will be better as now it is weekend and CM will be available on monday. Whatever response you will get from them we will try that CM can push them to help you.
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i tried contacting them again just 4 days ago with different topic. But repeatedly i got the same answer. I replied to their automated mail saying still waiting for assistance again got the same answer.. this proved was repeated more than 10 times but all in despair.. i really dont kno how to contact them now
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@aijaziqbal @Freddy_Falkner @Crazy Cat Lad
i luckily gotnin touch with the developers again. They are looking into the matter.. hopefully things will be resolved soon
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Hi @shashirk @aijaziqbal @Freddy_Falkner !
I am not able to check specific events in specific games to see what is going wrong or happening in the game.
In all these cases you will need to email Player Support directly from the game's Settings and Help Center so Player Support gets all player data in the email (all device and app specs are sent automatically when emailing directly from the game) and to be able to take a closer look at the issue.
