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I upgraded my iPad and I’m no longer ar level 1776 I’m at level 551.

LanceS

I was at level 551 on my iPhone that I don’t use much for candy crush. Can you help?

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Accepted answers

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Freddy_

@LanceS Hi and welcome,

Did you play on your ipad online as it sounds like you may have to been connected for some reason to allow your levels to sync

Would try the standard troubleshooting tips of making sure both your device and game are up to date log out and restart your device, then log back in and see if this resolves your issue, also try playing a level to see if this forces it to connect to the server correctly,

If not you will need to contact customer support to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315428/i-upgraded-my-ipad-and-i-m-no-longer-ar-level-1776-i-m-at-level-551

Hi and welcome to the king community.

Please Log out, update your game application, restart your device and login again. After login try to play and clear a level and see if you recover your progress.

If you still dont recover your progress please follow the instructions in below link.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thanks.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/315428/i-upgraded-my-ipad-and-i-m-no-longer-ar-level-1776-i-m-at-level-551

Hello and welcome to the sweet King community. I hope I can help you with this link 👉 Progress

If your problem is not solved, please come back and let me know.

Thanks and keep enjoying

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Please check the post above. Thank you.

Accepted answers

All comments

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Please check the post above. Thank you.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/315428/i-upgraded-my-ipad-and-i-m-no-longer-ar-level-1776-i-m-at-level-551

Hello and welcome to the sweet King community. I hope I can help you with this link 👉 Progress

If your problem is not solved, please come back and let me know.

Thanks and keep enjoying

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315428/i-upgraded-my-ipad-and-i-m-no-longer-ar-level-1776-i-m-at-level-551

Hi and welcome to the king community.

Please Log out, update your game application, restart your device and login again. After login try to play and clear a level and see if you recover your progress.

If you still dont recover your progress please follow the instructions in below link.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thanks.

Freddy_

@LanceS Hi and welcome,

Did you play on your ipad online as it sounds like you may have to been connected for some reason to allow your levels to sync

If not you will need to contact customer support to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

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